A recent survey examining the operational costs of small businesses reveals a staggering 24.6 percent increase in expenses since the onset of the COVID-19 pandemic. This data, tracked by the AMP Bank Business Cost Pressure Index, provides a comprehensive look at the rising costs that small business owners are grappling with. The index, which began at a baseline of 100 in March 2020, underscores the significant financial pressures on small enterprises, highlighting how different operational inputs have been affected to varying degrees.
Leading the charge in rising costs is insurance, which has surged by an astounding 52 percent over the past six years. This increase can be attributed to a multitude of factors, including higher claim volumes and the ongoing challenges in reinsurance markets that have been exacerbated by natural disasters and supply chain disruptions. Following insurance, fuel prices have escalated by 38 percent, while interest costs have risen by 36 percent. Electricity expenses have also seen a notable increase of 26 percent. Even in a constrained economic environment, commercial rents have climbed by 23 percent, further straining the budgets of small business owners.
Wages, which constitute a significant portion—averaging about 50 percent—of small business operational costs, have also risen by more than 20 percent. This surge in wages comes alongside a tight labor market and a recent 4.75 percent increase mandated by the Fair Work Commission, which adds to the cost burden for employers, particularly in service-oriented sectors.
Diana Mousina, AMP’s Deputy Chief Economist, emphasizes the persistent challenges faced by small businesses, stating, “While inflation has come down from its peak, many small business costs remain high.” This sentiment reflects the delicate balancing act that business owners must navigate, especially as consumer price sensitivity grows in the face of their own inflationary pressures.
The report identifies a series of compounding factors contributing to these ongoing cost pressures. The initial disruptions of the COVID-19 pandemic gave rise to supply chain constraints, escalating freight costs, and skill shortages, which began to manifest in business expenses as early as 2021. The subsequent year saw a spike in natural disasters, which, coupled with material shortages, led to substantial increases in insurance premiums. Additionally, geopolitical events, notably Russia’s invasion of Ukraine, introduced volatility into global energy markets, adversely affecting domestic supply chains in Australia and driving up costs across transportation, delivery, and raw materials.
As we move into 2023 and beyond, the pressure continues, with rising rents, wages, and energy costs creating a challenging landscape for small and medium enterprises (SMEs). The concept of “sticky costs” is particularly relevant here; expenses such as fuel, energy, rent, and insurance tend to rise with increasing business activity but do not decrease proportionately when activity slows, thereby maintaining a persistent financial burden on business owners.
Despite these daunting challenges, Mousina points to some potential silver linings on the horizon. She notes that some of the current issues may begin to ease in the latter half of the year. For instance, fuel prices have recently declined, and the government has introduced additional tax incentives for small businesses, including changes to capital gains tax and permanent instant asset write-offs. While inflation is indeed slowing, it remains a concern, with predictions of further interest rate increases that could suppress consumer spending.
According to AMP’s projections, the Business Cost Pressure Index is expected to climb to 127.1 by the end of the year. A parallel analysis from Deloitte Access Economics suggests a similarly bleak outlook, with strong population growth overshadowing underlying business productivity challenges. Persistent interest rates and elevated fuel prices are anticipated to keep the Consumer Price Index (CPI) above 4 percent, dampening overall consumer demand despite recent budgetary measures aimed at alleviating some financial pressures.
In summary, while small business owners are currently navigating a storm of rising operational costs, there are emerging signs that may offer hope for stabilization and growth. Understanding and adapting to these evolving dynamics will be crucial for small businesses as they strive to remain resilient in an increasingly challenging economic landscape.
Reviewed by: News Desk
Edited with AI assistance + Human research

