AT&T, the telecommunications giant, is seeking to eliminate mandatory landline service in California, a decision that could have negative implications for rural communities and areas prone to power cuts. The company has asked the California Public Utilities Commission (CPUC) to relieve it of its obligation to provide landline connections to customers who request it. If approved, AT&T would no longer be required to offer landline telephone service, including lifeline rates, access to 9-1-1, and directory and operator services.
The move has sparked concerns among experts and community representatives. Lisa Pierce, a research vice president at market research firm Gartner, highlighted the impact on seniors and areas with unreliable power, such as those prone to hurricanes. Patrick Blacklock, president and CEO of the Rural County Representatives of California (RCRC), expressed significant concerns about discontinuing landline services, emphasizing that traditional landlines are vital for accessing 9-1-1 in rural communities and disaster-prone areas.
AT&T justified its decision by stating a decline in demand for telephone services over its copper networks. However, critics argue that moving away from landlines could leave many dependent customers with only wireless services, which are less reliable during power outages. Thousands of comments have been submitted to the CPUC opposing the end of AT&T’s landline service, with individuals sharing stories of how landlines have been crucial during emergencies and power outages.
The reliability of copper lines during power outages and the difficulty of seamless calling with unreliable internet service have been major concerns raised by customers. Tracy Blackstone, a commenter, shared her experience after an earthquake where her landline was the only means of communication. Jessica Richter from Los Gatos, located in Silicon Valley, highlighted the necessity of landlines due to unreliable cell phone service during storms and power outages.
In addition to ending mandatory landline service, AT&T is also seeking approval to give up its Eligible Telecommunications Carrier (ETC) designation. This designation ensures financial assistance from the federal government for high-quality and affordable telephone service. The CPUC warned that ending AT&T’s ETC designation could result in higher costs for customers.
To approve AT&T’s ETC de-designation request, the carrier must demonstrate that another provider can offer universal support in the areas where AT&T wishes to surrender its designation. The CPUC is holding public forums to discuss the de-designation of AT&T’s COLR and ETC status, with an administrative law judge assigned to the matter who will issue a proposed decision within a year.
The potential elimination of mandatory landline service in California has raised concerns about the impact on rural communities and areas with unreliable power. While AT&T justifies its decision based on declining demand for landline services, customers and experts argue for the necessity of landlines during emergencies and power outages. The CPUC will carefully consider the implications before making a decision on AT&T’s request.
 designation could result in higher costs for customers. The CPUC is holding public forums to discuss the matter before making a decision.){kind=link}