Bissell Homecare Inc. has announced a voluntary recall of its Steam Shot Handheld Steam Cleaner due to potential burn hazards. The recall affects approximately 3.2 million units sold in the United States and an additional 355,000 units in Canada. The affected models were produced between August 2008 and May 2024.
According to the U.S. Consumer Product Safety Commission (CPSC), the steam cleaner has a potential safety issue where it could expel hot water or steam during use or while heating, posing a burn risk to users. Even if the product appears to be functioning properly, Bissell advises consumers to stop using it immediately.
The CPSC has received 183 reports of hot water or steam escaping from the product, resulting in 157 minor burn injuries. This highlights the seriousness of the issue and the need for a recall.
To determine if a product is affected, users should check the product rating label on the bottom of the unit and match it with one of the many models subject to the recall. Bissell has provided a step-by-step process on its website for consumers to request compensation and dispose of the products.
The recalled Steam Shot Handheld Steam Cleaners were sold at major retailers including Target, Walmart, and online platforms such as Amazon and Bissell’s official website. Prices ranged from $35 to $40 per unit or $70 for a two-pack.
The affected models come in various colors, including green, pink, blue, orange, white, black, purple, and red. It is important for consumers to verify the model number and follow the proper steps for disposal.
Bissell is offering consumers two options for compensation. They can receive a $60 digital credit (82 Canadian dollars) for use at Bissell.com or Canada.Bissell.com, or they can opt for a $40 refund (55 Canadian dollars). The company assures customers that digital credits will be processed within 3 weeks, while refunds may take four to six weeks.
This voluntary recall demonstrates Bissell’s commitment to addressing potential hazards and maintaining the trust of its customers. It is crucial for consumers to follow the recall process to ensure their safety and receive appropriate compensation.
In conclusion, if you own a Bissell Steam Shot Handheld Steam Cleaner, it is essential to check if your model is affected by the recall. Even if the product appears to be working fine, it is recommended to stop using it immediately. Follow the steps provided by Bissell on their website to request compensation and dispose of the product safely. Bissell’s dedication to addressing potential hazards and ensuring customer trust is commendable, and they are taking proactive measures to rectify the issue promptly.
